FAQ: Renewals, Redesigns, Adding Languages, Adding Features

A partnership isn’t a one-time transaction. Renewals, redesigns, adding languages, adding features — these “after-sales issues” are best discussed upfront to avoid awkwardness later.

This article addresses common questions during the after-sales stage, giving you a clear picture of the scope of ongoing support.

After the site goes live, clients will encounter various follow-up needs. Below are answers to a few of the most common questions.

1. Renewal

Renewal scope: Items that require renewal, such as domain, server, and maintenance services.
Renewal date: Notify in advance to avoid service interruptions.

2. Redesign

Minor adjustments Text, image replacements, etc., are usually included in maintenance.
Major overhaul: Page redesigns and structural changes usually require separate evaluation.

3. Add languages

Add a new language version: Add minority languages based on target markets; content and costs need to be assessed.

4. Add features

New feature development: For additions like an online store or membership system, a separate assessment is needed.

Tip: The specific boundaries of after-sales service (what’s free, what’s paid) should be clearly stipulated in the contract. Understanding service boundaries in advance helps avoid later misunderstandings and friction.

One-sentence conclusion · TL;DR

Common after-sales requests fall into four categories: renewal, redesign, adding languages, and adding features. Minor adjustments are usually covered under maintenance, while major redesigns, adding languages, and adding features require separate evaluation. The specific scope of service should be clearly defined in the contract to avoid future misunderstandings.

Common Questions

Which changes are free, and which cost money?

Minor adjustments (text, images, simple content swaps) are usually included free in the maintenance service; larger work like major redesigns, new feature development, or adding new language versions requires separate evaluation and billing. The specific boundaries are subject to the contract.

I want to add a German site. What is the process roughly?

First confirm the target market and content requirements, assess the translation/localization workload and costs, then move into implementation. Adding new language versions involves content creation, hreflang configuration, and more, which requires dedicated evaluation.

What if you forget to renew your server and domain?

Reputable service providers will remind you before renewal to avoid service interruption. It’s also a good idea to keep track of the expiration date yourself or set a reminder. If a domain expires without renewal, the website may become inaccessible, so pay special attention to this.