Knowledge Base /Product Manual

05 MonthlyMaintenance

Product Manual

This knowledge base is for signed clients and covers the complete workflow of launching, delivering, settling, and supporting a partnership. Topics include: materials needed to get started, website delivery timelines and acceptance criteria, how to read monthly reports, inquiry settlement rules, FAQs, and collaboration guidelines for both parties.

06

Entries in this domain

2026.09.10

Recently revised

Crater

Maintaining expert

1Getting Started: What Materials and Accounts You Need to ProvideTo get your project started quickly and cut down on back-and-forth, this article lists the core materials and accounts you'll need to prepare at the start of our collaboration.2026.09.10Beginner

2Website Build Delivery Timeline: Milestones and Acceptance CriteriaClear milestones and acceptance criteria are the foundation of smooth collaboration. This article explains the website delivery timeline and acceptance process.2026.09.10Beginner

3How to Read Your Monthly Report: Understanding the MetricsThis article helps you build the skills to read monthly reports, walking through the meaning of each metric—from traffic and rankings to inquiries—one by one.2026.09.10Beginner

4Inquiry Billing Rules ExplainedThis article explains the basic rules for inquiry settlement, including settlement methods, attribution logic, and reconciliation mechanisms.2026.09.10Beginner

5FAQ: Renewals, Redesigns, Adding Languages, Adding FeaturesThis article addresses common questions during the after-sales stage, giving you a clear picture of the scope of ongoing support.2026.09.10Beginner

6Client Collaboration Guidelines: Who Does What and How to Give FeedbackClear collaboration guidelines let both sides know their roles and move forward efficiently. This article explains the division of responsibilities and the feedback mechanism.2026.09.10Beginner