Delivery Commitments: Turn “How Soon Can You Ship?” Into a Number You Can Stand Behind
Late-delivery penalties are usually just 0.3% to 0.5% per week. The real loss is repeat orders: one serious delay often costs you one to two reorder cycles. The workable approach is to break the lead time into five stages, count the days for each, quote with two sets of numbers, add a 7 to 10 day buffer to what you promise customers, and trigger tiered alerts once the deviation exceeds 3 days.


