Expert Insights

Expert insights and cutting-edge practices

Original insights and practical reviews from Crater experts and external guest advisors, covering every specific decision in GEO generative engine optimization, Google SEO breakthroughs, and overseas growth.

Expert opinions are scattered viewpoints; a knowledge base is a structured set of entries
Standalone Site Technology· Advanced

Inquiry Sales Training System: New Rep Onboarding, Script Drills, Case Reviews, and Assessment Standards

For a new rep to go from day one to handling inquiries solo, the standard timeline is 7 days to get on the floor, 4 weeks of order follow-up, and confirmation at week 8. Training runs in four stages: onboarding pass (7 days, tests conversation moves, not product knowledge), script drills (30 minutes of role-play daily...

Li YaochaoLi Yaochao
2026.10.038 minutes
Standalone Site Technology· Advanced

Managing Inquiry Attachments: What to Send at Each Stage, Version Control, and Open Tracking

Managing inquiry attachments comes down to three things: what to send at each stage, how to avoid sending the wrong version, and how to know whether the buyer looked. Counterintuitive take: the more attachments you send, the less buyers read them. Keep it to one attachment per email, and keep each file under 5MB. Send no attachments at all during the first response. Once the requirements are confirmed, send one PDF spec sheet. At the quoting stage, send the quote as a PDF. Control versions by putting the version number and date in the file name, and archive old versions instead of deleting them. Track opens to see how many times a buyer viewed the file. A lead who opens it three or more times is worth chasing more than one who just says they're "interested."

Li YaochaoLi Yaochao
2026.10.038 minutes