Website Copy Tone Guidelines: How to Write for Overseas B2B Buyers, and What to Avoid
B2B buyers read your website to assess risk, not to be persuaded. The point of a tone guide is to make every sentence reduce the sense of risk: specifics over adjectives, conditions instead of guarantees, verbs over adjectives. The first thing to cut is five types of copy that lose you points. Put it into practice with a ten-point checklist and a process that reviews facts and tone separately.
